Delta Couriers Limited
Last updated: Feb 2026

1. Overview

This Refund Policy forms part of the Terms & Conditions of Delta Couriers Limited.
Refunds are issued in accordance with the cancellation rules outlined below.
All payments are processed securely via Stripe and any approved refund will be returned to the original payment method.

2. Same Day Bookings

Cancellation Before Driver Dispatch
If a booking is cancelled before a driver has been dispatched, a full refund will be issued.
Cancellation After Driver Dispatch
If a driver has been dispatched (en route to collection), the full booking charge applies and no refund will be issued.
Cancellation After Collection
Once goods have been collected, the service is considered fulfilled and no refund will be issued.

3. Advanced / Scheduled Bookings

Cancellation More Than 24 Hours Before Collection
A full refund will be issued.
Cancellation Within 24 Hours of Collection
An administration fee may be retained to cover operational costs.

4. Waiting Time & Additional Charges

Charges incurred due to:
Waiting time beyond the free allowance
Handballing services
Access delays
are not refundable once incurred.

5. Failed Collections

If a collection cannot be completed due to:
Incorrect address information
Unsafe or inaccessible premises
Goods not being ready
Incorrect weight or size declaration
the booking may be cancelled and charges may apply.

6. Refund Processing Times
Approved refunds will be processed within 3–5 working days.
Depending on your bank or card provider, funds may take an additional 3–10 working days to appear in your account.

7. Exceptional Circumstances
In the event Delta Couriers Limited is unable to fulfil a confirmed booking due to operational failure, a full refund will be issued.
Refund decisions outside of these stated terms are at the sole discretion of Delta Couriers Limited.

8. Contact
For refund requests or queries:
Email: info@deltacouriers.co.uk info@deltacouriers.co.uk
Telephone: 0161 515 7535